AI-Powered Contact Center
& Customer Experience Platform
Modernize your contact center with an intelligent softphone, a unified agent desktop, AI quality management, analytics and automation — on one provider-agnostic platform, in any language.
AI Quality Management is live · Softphone & Agent Desktop in development →Connects to Amazon Connect, Genesys Cloud, Twilio and any telephony source in under a day
vs the 1–3% industry norm
end-to-end
a 90% reduction
including code-switching
One platform for the whole contact center
PolyglotCX started with automated quality management and is expanding into a full contact-center and customer-experience suite. Every product runs on the same provider-agnostic backend, security model and AI services — and each is labelled by stage, so you always know what is available.
Contact Center Softphone
Intelligent browser-based agent telephony for modern cloud contact centers — call control, customer context and AI assistance in one place.
Learn moreAgent Desktop
A unified workspace bringing voice, chat, customer context, knowledge and AI assistance together in a single browser tab.
Learn moreAI Quality Management
Automated quality assurance, speech analytics, evidence-backed scoring and agent coaching — for 100% of calls, in any language.
Learn moreCase Management
Customer cases, workflows, SLA tracking and escalation, connected to the conversations that created them.
Learn moreCRM & Customer 360
Customer profiles, interaction history and full contact-center context — a Customer 360 built for service teams.
Learn morePlus Professional & Managed Services — transformation delivery, or we run your quality operations for you.
97% of contact-center calls are never reviewed.
That’s where risk and opportunity hide.
Built for the way your business runs
Works with the telephony you already run
PolyglotCX ingests recordings and events from cloud CCaaS, session border controllers and event streams — every source lands in the same pipeline.
Before you ask…
PolyglotCX is an AI-powered contact center and customer experience platform. It brings an intelligent softphone, a unified agent desktop, AI quality management, analytics and automation together on one provider-agnostic backend. AI Quality Management is available today; the Softphone and Agent Desktop are in active development.
No. PolyglotCX sits beside your existing stack — Amazon Connect, Genesys Cloud, Twilio, or Avaya and Cisco via SIPREC. Recordings and events are ingested through nine paths with no rip-and-replace, typically connected in under a day.
AI Quality Management is generally available, including speech analytics, evidence-backed scoring, screen-behaviour QA and agent coaching. The Contact Center Softphone and Agent Desktop are in development with design partners. Case Management and CRM / Customer 360 are on the platform roadmap.
Language is auto-detected per call and code-switched speech such as Hinglish is transcribed natively. Queue-scoped custom vocabulary teaches the ASR your product names and acronyms, applied at transcription time and as post-ASR correction.
Card numbers, national IDs, phone numbers, emails and birthdates are detected and redacted before any AI model sees the transcript, with a full audit log. Tenant isolation is enforced at the API layer and BYOK keys are encrypted at rest.
See the platform on your own calls
Bring a recording. We run it through the live AI Quality Management pipeline in front of you — transcript, QA score, coaching plan and ticket — and walk the softphone and agent-desktop roadmap.
Book a Demo →