Solutions · Government & Public Sector
Public service that speaks every language
Citizen contact centers handle many languages and high scrutiny. PolyglotCX brings multilingual analytics, transparent evidence-backed scoring and a full audit trail — with data residency and PII protection built in.
Why PolyglotCX
What government & public sector get from the platform
Auto language detection and code-switching for real citizen calls
Transparent scoring — every result cites the transcript line
Full audit trail for FOI, oversight and complaints handling
PII redaction before any AI processing, with a redaction log
Data-residency routing to keep records in the required region
Accessibility — QA covers IVR and AI-bot "agents" too
Products in this solution
Where to start
AI Quality Management · Available Now
Automated quality assurance, speech analytics, evidence-backed scoring and agent coaching — for 100% of calls, in any language.
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Agent Desktop · In Development
A unified workspace bringing voice, chat, customer context, knowledge and AI assistance together in a single browser tab.
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See PolyglotCX for government & public sector
A 30-minute session mapped to your environment, your telephony and your reporting.
Book a Demo →