Solutions · BPO & Outsourcers
QA and reporting across every client
BPOs live or die on quality scores and client trust. PolyglotCX is multi-tenant at the core — run every client from one deployment with hard isolation, per-client quotas and billing, and client-ready reporting.
Why PolyglotCX
What bpo & outsourcers get from the platform
Hard tenant isolation — cross-client access blocked at the API layer
Per-client quotas & billing with transparent usage tracking
Client-ready scorecards and weekly insight reports out of the box
100% coverage to win and defend SLAs on quality
BYOK — clients can bring their own AI keys for data governance
Managed option — our specialists calibrate and report for you
Products in this solution
Where to start
AI Quality Management · Available Now
Automated quality assurance, speech analytics, evidence-backed scoring and agent coaching — for 100% of calls, in any language.
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Agent Desktop · In Development
A unified workspace bringing voice, chat, customer context, knowledge and AI assistance together in a single browser tab.
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See PolyglotCX for bpo & outsourcers
A 30-minute session mapped to your environment, your telephony and your reporting.
Book a Demo →