Integrations · Twilio
PolyglotCX for Twilio
Recordings flow into PolyglotCX as they complete, via a signature-validated RecordingStatusCallback — no polling, no missed calls.
Supported today
How the Twilio integration works
RecordingStatusCallback
Twilio calls a PolyglotCX webhook when each recording is ready; the file is fetched and queued.
Full signature validation
Every callback is verified against the Twilio signature before it is trusted.
Metadata mapping
Call SID, from/to and custom parameters map onto PolyglotCX call, agent and queue fields.
On the roadmap: A Twilio-backed browser softphone using Twilio Voice SDK is part of the softphone development track. Follow the softphone and agent desktop for progress.
What you get
Every call, scored and structured
100% QA coverage — every Twilio call evaluated against your scorecard
Multilingual transcription with auto language detection and custom vocabulary
Evidence-backed scores with a transcript quote behind every criterion
Voice-to-ticket — a structured CRM ticket drafted from each call
Screen Behaviour QA and a Coaching Hub on top of the same data
Results out over Kafka to your CRM, BI warehouse and alerting
Connect Twilio in a day
Bring one real recording and we’ll run it through the full pipeline on the call.
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