Built by people who’ve run contact centers

What we are — and aren’t

PolyglotCX is a software platform for contact center transformation: AI Quality Management, a softphone and an agent workspace, plus Professional and Managed Services to deliver and run them. PolyglotCX is not a telecommunications carrier and does not provide PSTN, SIP trunking or telephony/carrier services. Voice connectivity is provided by your existing telephony provider or CCaaS — Amazon Connect, Genesys Cloud, Twilio, or your own SIP trunk — and our products connect to it. You keep your existing telephony relationship; we don’t replace it.

Why we built this

Most contact-center software was designed for English-first, single-language markets and bolted multilingual support on later. Quality teams still sample 1–3% of calls by hand. Agents still work a softphone, a CRM and a knowledge base in separate windows. And AI scores that arrive without evidence are scores nobody trusts.

PolyglotCX is designed around four gaps:

• Multilingual reality. Auto language detection, native code-switching and queue-scoped custom vocabulary — accurate data in, accurate intelligence out.
• Scores without evidence. Every evaluation quotes the transcript line behind every criterion and keeps supervisor calibrations side by side with AI scores.
• The invisible screen. Vision-based Screen Behaviour QA scores CRM usage, idle time and distraction — the half of agent performance no voice tool can see.
• Bolted-on multi-tenancy. PolyglotCX is multi-tenant at the core: API-enforced isolation, per-customer quotas and billing, encrypted BYOK keys, per-tenant model configuration.

Where we are

AI Quality Management is generally available today. The Contact Center Softphone and Agent Workspace are in active development with design partners. Case Management and CRM / Customer 360 are on the roadmap. We label every product by stage on purpose — a platform you can trust is one that tells you what is real.

How we work

Our team has delivered CCaaS and AI programmes for banks, insurers, telcos and public sector across Asia. We know what a QA week actually looks like, and what supervisors will and won’t adopt. Where teams want it, our Professional Services deliver the transformation and our Managed Services run it for you: calibration, scorecard tuning, weekly insight reports and same-day compliance escalation.

Get in touch

PolyglotCX is based in Bengaluru, India, and serves customers across APAC and beyond. Reach us at contactus@polyglotcx.com or book a platform demo.