Roadmap · CRM & Customer 360
A Customer 360 built for contact centers
Customer profiles, interaction history and full contact-center context — queues, dispositions, sentiment and QA outcomes — in one record. A native CRM / Customer 360 is on the PolyglotCX roadmap. Today the platform integrates with the CRM you already run.
On the roadmap
Contact-center context, in one place
Most CRMs were not built for the contact center. A PolyglotCX Customer 360 would centre the record on interactions — every call, message, disposition, sentiment reading and QA score against the customer.
Unified customer record
Identity resolved across channels, with tags, risk score and lifetime interaction history. Planned.
Interaction analytics
Sentiment trend, contact frequency, unresolved cases and QA outcomes per customer. Planned.
CRM integrations today
Voice-to-ticket already publishes structured results to your CRM and BI warehouse over Kafka. Available now.
Status: roadmap. PolyglotCX does not ship a CRM today. If a contact-center Customer 360 matters to your evaluation, talk to us — and use the integrations to push PolyglotCX context into your current CRM now.
What would your Customer 360 need?
Tell us which fields and signals your agents actually need at a glance — it shapes the roadmap.
Talk to us →