Integrations

Works with the stack you already run

Nine ingestion paths, one unified pipeline. Every source is validated, deduplicated by content hash and processed identically — safe for retries, safe for scale.

CCaaS & telephony

Amazon Connect

CTR event integration plus S3 recording pickup. Calls land the moment Connect writes them.

CTR + S3 eventsAPI key auth

Amazon Connect integration →

Genesys Cloud CX

AudioHook v2 WebSocket streaming for real-time audio capture, authenticated by organisation ID.

AudioHook v2WebSocket

Genesys Cloud integration →

Twilio

RecordingStatusCallback with full signature validation — recordings flow in as they complete.

signature verified

Twilio integration →

SIPREC (RFC 7866)

Standards-based session recording from Avaya, Cisco and Oracle SBCs. HMAC-SHA256 secured.

Avaya · Cisco · SBCHMAC

Kafka Connect / Kinesis Firehose

Stream recordings at scale through your existing event backbone. SHA-256 dedup makes retries idempotent.

idempotentHMAC

S3 / Directory watchers

Point PolyglotCX at a bucket or a folder. New recordings are picked up automatically.

auto-pollbackfill

Developer-first

REST API + drag & drop

POST a multipart file or drop it in the browser. WAV, MP3, M4A, OGG, FLAC, WebM, MP4, MOV — validated by magic bytes.

WebSocket streaming

Push live audio over an API-key-authenticated socket for near-real-time processing.

Results out via Kafka

Every processed call publishes a structured JSON event — call ID, language, ticket, summaries, evaluation.

Don’t see your platform?

If it can produce an audio file or a webhook, we can ingest it. Tell us what you run.

Talk to an architect →