Your quality function, run for you
Don’t have a QA team — or want yours focused on coaching, not scoring? Our specialists operate PolyglotCX on your behalf: calibration, scorecard tuning, weekly insight reports and compliance escalation.
QA coverage without the headcount
Built by people who’ve run contact centers — not just built software
Our team has delivered CCaaS and AI programmes for banks, insurers, telcos and public sector across Asia. We know what a QA week actually looks like — and what supervisors will and won’t adopt.
Managed Services, in short
Platform operations, weekly human calibration of AI evaluations, rule-engine tuning, executive insight reporting, and same-day triage and escalation of high-severity compliance risks — with the evidence quote attached.
No. You keep full access to the platform and every evaluation. Managed Services is an operating layer on top, with weekly reviews and shared dashboards.
Yes. We design coaching programs in the Coaching Hub — enrollment, session cadence and action-item follow-through — informed by your evaluation data.
From telephony connection to first scored call in days. Full managed operation, including calibrated scorecards and reporting, is typically running inside the first month.
Engagements are scoped to your volumes, languages and compliance needs, with a monthly cadence and clear SLAs for calibration and escalation.
QA coverage without the headcount
Tell us your volumes and languages — we’ll scope a managed engagement in one call.
Scope a managed engagement →