Solutions · Contact Centers
AI-powered contact center transformation
Give agents better tools and give quality teams 100% coverage — without ripping out your telephony. PolyglotCX layers AI quality management, an agent softphone and a unified workspace on top of the CCaaS you already run.
Why PolyglotCX
What contact centers get from the platform
100% QA coverage instead of the 1–3% you sample manually today
Multilingual by design — auto language detection and code-switching
Evidence-backed scoring supervisors and agents actually trust
One agent workspace for voice, context and AI assistance (in development)
Screen Behaviour QA — the half of performance no voice tool can see
Connects in a day to Amazon Connect, Genesys Cloud, Twilio and SIPREC
Products in this solution
Where to start
AI Quality Management · Available Now
Automated quality assurance, speech analytics, evidence-backed scoring and agent coaching — for 100% of calls, in any language.
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Contact Center Softphone · In Development
A browser-based softphone for agent calling — call control, customer context and an AI copilot, connected to the telephony or CCaaS you already run.
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Agent Workspace · In Development
A unified workspace bringing voice, chat, customer context, knowledge and AI assistance together in a single browser tab, on top of your existing telephony.
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See PolyglotCX for contact centers
A 30-minute session mapped to your environment, your telephony and your reporting.
Book a Demo →