Solutions · Enterprise
Enterprise contact center AI, governed properly
One security and governance model across quality management, the softphone and the agent workspace. Built for regulated industries and multi-region rollouts.
Why PolyglotCX
What enterprise get from the platform
MFA + per-tenant OIDC SSO and role-based access with queue scoping
PII redacted before any AI call — cards, IDs, phones, emails, DOBs
Data-residency routing — inference and media stay in-region
Tamper-evident audit — every rule trigger, calibration and redaction
Multi-tenant for business units, with per-unit model configuration
BYOK keys encrypted at rest, never returned by the API
Products in this solution
Where to start
AI Quality Management · Available Now
Automated quality assurance, speech analytics, evidence-backed scoring and agent coaching — for 100% of calls, in any language.
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Contact Center Softphone · In Development
A browser-based softphone for agent calling — call control, customer context and an AI copilot, connected to the telephony or CCaaS you already run.
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Agent Workspace · In Development
A unified workspace bringing voice, chat, customer context, knowledge and AI assistance together in a single browser tab, on top of your existing telephony.
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See PolyglotCX for enterprise
A 30-minute session mapped to your environment, your telephony and your reporting.
Book a Demo →